We have a number of systems which send out automated emails, from order confirmations and domain reminders, to password resets; and wherever there are automated emails, there are "bad guys" - spammers, hackers and phishers.
These bad guys try to fake emails by copying the look and feel of legitimate emails in an attempt to trick you into giving away sensitive information like passwords or credit card information.
We will never ask you for any passwords, if someone asks you they are not part of our team - report it to us. Likewise, never give credit card or other sensitive information over email.
Here are a few ways in which you can check an email is legitimate:
1. Does it "feel" and "read" right?
The first check is to use your intuition, if it doesn't feel right then don't proceed - maybe it's an unexpected email and it's asking for private information. The second check, is it written correctly? Bad guys don't always have English as their first language and sometimes the translations are a bit questionable. If it reads as if it's been translated then don't trust it.
The first check is to use your intuition, if it doesn't feel right then don't proceed - maybe it's an unexpected email and it's asking for private information. The second check, is it written correctly? Bad guys don't always have English as their first language and sometimes the translations are a bit questionable. If it reads as if it's been translated then don't trust it.
2. Who's it from?
Check who sent you the email, specifically the bit after the @ symbol - if it doesn't say @gybol.com then it's not from us.
3. Is it addressed to you?
Any official emails like password resets or invoices will always include the name you gave us at the top of the email.
4. If in doubt...
These checks help but are not foolproof
These checks help but are not foolproof
If you have any doubt, delete the email or report it to us.
5. OK, Seems legit
The email has passed with a clean bill of health, all seems good so you're going to click the link. Go ahead, click it; but before you enter any sensitive information like your username and password there is one more check you can do.
The email has passed with a clean bill of health, all seems good so you're going to click the link. Go ahead, click it; but before you enter any sensitive information like your username and password there is one more check you can do.
You clicked the link and a website opened - but is the website legitimate.
Your browser shows the address of the website and highlights part of the address, in the example above the highlighted part is account.gybol.com - make sure the highlighted bit ends with gybol.com.